Terms Of Service

Last Updated: February 16, 2026

Welcome to the Solora Health website (“Site”). Solora Health is a service brand operated by Solora Home Care LLC, a California licensed Home Care Organization (“Solora,” “we,” “us,” or “our”). These Website Terms of Service (“Terms”) govern your access to and use of the Site. By accessing, browsing, or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should discontinue use of the Site.

1. Purpose of the Website

The Site is provided for general informational, educational, and introductory purposes only. Use of the Site does not:

create a client relationship
create a caregiver or employment relationship
form a service contract
guarantee availability of services
constitute an offer to provide care

Home care services are provided only pursuant to a separate written service agreement executed between Solora Health and the client.

Submission of information through this Site does not establish a provider-client relationship.

2. Non-Medical Services Disclaimer

Solora Health provides non-medical in-home support services unless explicitly stated otherwise in a written service agreement.

Nothing on this Site constitutes or should be interpreted as:

medical advice
nursing services
clinical diagnosis or treatment
therapy, rehabilitation, or counseling
emergency response instructions

Information on this Site is not a substitute for professional medical advice. For medical concerns, consult a licensed healthcare provider. In an emergency, call 911 immediately.

3. No Emergency Use

This Site is not monitored for emergencies and should not be used to request urgent or time-sensitive assistance.

4. Informational Accuracy & Site Modifications

While Solora Health strives to provide accurate and current information, content on the Site may change without notice. Solora Health does not guarantee that information is complete, current, or error-free.

We reserve the right to modify, suspend, or discontinue any portion of the Site at any time.

5. Inquiries, Forms & Communications

By submitting information through the Site, including contact or inquiry forms, you acknowledge and agree that:

submission does not create a service relationship
service availability is not guaranteed
Solora Health may contact you regarding your inquiry
communications are not confidential until a written service agreement is executed
you will not submit sensitive medical or financial information unless expressly requested
all information provided is accurate and truthful

6. Text & Electronic Communications

By providing your contact information, you consent to being contacted by Solora Health via phone call, email, or text message regarding your inquiry or services. Message and data rates may apply.

You may opt out of text communications at any time by replying STOP.

7. Eligibility & Geographic Scope

The Site is intended for users located in the United States, primarily within California. Services are subject to geographic availability, staffing, regulatory requirements, and applicable licensing laws.

8. User Conduct & Acceptable Use

You agree not to:

use the Site for unlawful, deceptive, or fraudulent purposes
interfere with Site security, functionality, or accessibility
introduce malware, viruses, or harmful code
misrepresent your identity or affiliation
attempt unauthorized access to Site systems

Solora Health may restrict or terminate access for violations of these Terms.

9. Intellectual Property Rights

All content on the Site including text, graphics, logos, images, layout, design elements, and branding is owned by Solora Health or licensed for use and protected by U.S. intellectual property laws.

You may view, download, or print content for personal, non-commercial use only. Any other use requires prior written consent.

10. Third-Party Links

The Site may contain links to third-party websites or tools for convenience. Solora Health does not control or endorse third-party content and is not responsible for their practices or policies.

11. Disclaimer of Warranties

The Site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Solora Health disclaims all warranties, express or implied, including warranties of accuracy, reliability, merchantability, or fitness for a particular purpose.

12. Limitation of Liability

To the fullest extent permitted by California law, Solora Health shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of, or inability to use, the Site or reliance on Site content.

13. Indemnification

You agree to indemnify and hold harmless Solora Health, its owners, officers, employees, and agents from any claims, damages, liabilities, losses, or expenses arising out of your misuse of the Site or violation of these Terms.

14. Privacy

Use of the Site is governed by Solora Health’s Privacy Policy, which explains how personal information is collected, used, and protected. By using the Site, you consent to those practices.

15. Accessibility

Solora Health is committed to providing a website that is accessible to all users. If you experience difficulty accessing content or require assistance, please contact us using the information below.

16. Force Majeure

Solora Health shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, public health emergencies, labor shortages, utility failures, acts of government, or disruptions to transportation or communication systems.

17. Dispute Resolution & Arbitration (California)

Informal Resolution
Before initiating arbitration or legal action, the parties agree to attempt to resolve disputes through good-faith discussions. Either party may provide written notice describing the issue and desired resolution. The parties will attempt resolution within 30 days.

Arbitration
If the dispute is not resolved informally, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, to the fullest extent permitted by law. This arbitration provision does not apply where prohibited by law.

Individual Claims Only
Claims must be brought solely on an individual basis. No class, collective, representative, or private attorney general actions are permitted.

Jury Trial Waiver
If a claim proceeds in court rather than arbitration, both parties knowingly waive any right to a jury trial to the extent permitted by law.

Governing Law for Arbitration
This arbitration provision is governed by the Federal Arbitration Act and applicable California law.

18. Governing Law & Venue

These Terms are governed by the laws of the State of California. Any permitted court proceedings shall be brought within California.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

20. Modifications to Terms

Solora Health may revise these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

21. Contact Information

Phone: +1 (818) 836-8134
Email: contact@solorahealth.com
Website: https://solorahealth.com/

Solora Health
21255 Burbank Boulevard
1st Floor
Los Angeles CA 91367