Privacy Policy

Last Updated: February 16, 2026

Solora Health, operated by Solora Home Care LLC (“Solora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website and digital communications. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable law, including the California Consumer Privacy Act and California Privacy Rights Act (“CCPA/CPRA”).

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

our website
online inquiry and contact forms
email and electronic communications
website analytics and cookies

This Policy does not apply to information collected offline in connection with signed client service agreements, patient care records, employment applications, or caregiver records. Those records are governed by separate policies and applicable healthcare privacy laws.

Submission of information through the website does not establish a provider-patient relationship.

2. Categories of Personal Information We Collect

Within the past twelve (12) months, we may have collected the following categories of personal information:

A. Identifiers
Name, email address, phone number, mailing address, and IP address.

B. Internet or Network Activity
Browser type, device information, operating system, pages viewed, and referring URLs.

C. Voluntarily Submitted Inquiry Information
General information you choose to share regarding care needs, scheduling preferences, or household considerations. This information is non-medical and submitted at your discretion.

Important: Please do not submit sensitive medical information, Social Security numbers, insurance details, financial account numbers, or other highly sensitive personal information through website forms.

Information submitted through the website is not considered Protected Health Information (PHI). We do not intentionally collect precise geolocation data, biometric data, or detailed medical records through our website.

3. Purposes for Collecting Personal Information

We use personal information to:

respond to inquiries and communications
provide information about our services
schedule consultations or follow-up calls
improve website functionality and performance
maintain internal business records
comply with legal and regulatory obligations
protect against fraud, misuse, or security incidents

We do not use personal information for automated decision-making or profiling.

4. Sources of Personal Information

We collect personal information:

directly from you
automatically through website technologies
from service providers that support website operations

5. Disclosure of Personal Information

We may disclose personal information to:

website hosting and IT service providers
communication and scheduling vendors
professional advisors (legal, accounting, compliance)
government or regulatory authorities when required by law

Solora Health does not sell or share personal information as defined under the CCPA/CPRA.

6. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it is securely deleted or de-identified where practicable.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. While we take data protection seriously, no method of transmission or storage is completely secure.

8. Data Breaches & Security Incidents

In the event of a data breach or security incident involving personal information, Solora Health will promptly investigate the incident and take appropriate measures to mitigate potential harm. Where required by applicable law, we will notify affected individuals and relevant authorities in accordance with legal requirements.

9. California Privacy Rights

If you are a California resident, you have the right to:

request information about personal information we collect
request access to your personal information
request correction of inaccurate personal information
request deletion of personal information (subject to legal exceptions)
opt out of the sale or sharing of personal information (not applicable)
receive equal service and pricing regardless of exercising privacy rights

You may submit requests by contacting us at the information listed below. We may verify your identity before fulfilling requests and will respond within legally required timeframes.

10. Authorized Agents

You may designate an authorized agent to submit a privacy request on your behalf. Proof of authorization may be required.

11. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and enhance functionality. You may manage cookies through your browser settings. Disabling cookies may affect certain website features.

Our website does not currently respond to “Do Not Track” browser signals.

12. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Text & Electronic Communications

If you provide your phone number, you consent to being contacted by Solora Health via phone call or text message regarding your inquiry or services. Message and data rates may apply. You may opt out of text communications at any time by replying STOP.

15. Relationship to Healthcare Privacy Practices

Information submitted through this website is not considered Protected Health Information (PHI). Any medical or health information collected as part of care services is governed by separate privacy practices and applicable healthcare laws.

16. California “Shine the Light” Disclosure

California Civil Code Section 1798.83 permits California residents to request information regarding disclosure of personal information to third parties for direct marketing purposes. Solora Health does not disclose personal information to third parties for their direct marketing purposes.

Requests may be submitted using the contact information below.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

18. Contact Information

Phone: +1 (818) 836-8134
Email: contact@solorahealth.com
Website: https://solorahealth.com/

Solora Health
21255 Burbank Boulevard
1st Floor
Los Angeles CA 91367